Crust n Cream: Tasty Small Business


This patisserie-meets-bakery-meets-café had been a favourite of mine  in the past and so I decided to return there with my figurative mystery shopper cap on.

Located on one of the quieter streets of Victoria Island, you are welcomed by a large sign and quite a number of animated security men helping you to park. As I walked in, I spotted the crêpe and waffle area, amidst a plethora of other goodies such as ice cream cakes and muffins and I decided that I was going to buy a crêpe. Before this, however, I took a moment to admire their décor which was impeccable and added a fresh, young vibe to the atmosphere of the restaurant.

I asked for what toppings were available with a crêpe and I was introduced to someone else to explain their variety of toppings. After deciding on banana and maple syrup, I then had to wait another 3 to 4 minutes while I was then introduced to someone else who seemed to be holding a container of crêpe batter. At this point, I had probably been at the shop for about 7 minutes and there was still no sign of a crêpe. I stood and I waited and eventually, I asked one of the salespersons behind the counter how long this was expected to take. With arms folded defiantly across her chest she answered “15 minutes ma”. Crust n Cream3

Two things: as an avid crêpe maker myself, I know that it doesn’t take more than 5 minutes to make a crêpe but secondly, I may not know very much about working in service but I’m not sure talking to a customer with your arms folded portrays a good image for your business.

Finally, I watch my crêpe being made and I find the whole process quite exciting (although I maintained my slight frown in the hope that someone would apologise for having made me wait so long). My crêpe was served in one of those take-away polystyrene packs which, although I accept they may be trying to save costs, did slightly ruin the shape of what was a very beautiful crêpe.

Given how tempting their bakery was, I thought I’d better get myself something else too and so I spotted the beef pie and asked for one while they packed my crêpe. The saleswoman, however, gave me my crêpe and seemed to wonder why I was still standing there. “And my beef pie?” She replied, “oh, would you like a chicken pie or a beef pie?” “1 beef pie please.” “How many ma?” she asked.  I think you get the point. Either this poor saleswoman was hard of hearing or she wasn’t concentrating the 3 times I had asked for this beef pie (which thankfully was very tasty when I eventually got down to it). This only added to the frustration of having to wait 15 minutes for 1 crêpe.

I went to the cashier and paid the exact amount for my goods and was on my way out before I realised I hadn’t been given a receipt. I wasn’t asked if I wanted a receipt, nor was a receipt placed in my bag – appalling on their part – and so I returned to ask for my receipt. I got into the car, about to indulge in my crêpe before I realized that this “take-away package” didn’t contain a knife and fork. Crust n Cream5

How was I meant to eat my not-so-little and incredibly messy delicacy without a knife and fork? I returned yet again to get some cutlery. However, as if they were determined I left on a positive note, I was given a flyer on my way out that advertised their plans to start a delivery service for N300 which I think is a very good idea. This flyer also clearly stated how I could find them on Instagram – A* for marketing.

In certain areas, Crust n Cream delivered– their layout, cleanliness and range of goods are all highly commendable. However, the service left me a little flat, quite unlike my crepe.

And so, on this crepe escapade, Crust n Cream get a sumptuous 7/10. Just.

Reintroducing our guest mystery shopper and the latest Cambridge Scholar in the world, Ore Ogunbiyi

Ifeanyi Maduka is the Chief Content Strategist at ekoconnect.net with a few original pieces under his belt. He is an amateur photographer still searching for the holy grail, the killer shot. It will come.

Comments 0

Your email address will not be published. Required fields are marked *

You may also like

More From: Lagos Spy Shopper

DON'T MISS

Choose A Format
Story
Formatted Text with Embeds and Visuals
Meme
Upload your own images to make custom memes
Video
Youtube, Vimeo or Vine Embeds
Audio
Soundcloud or Mixcloud Embeds
Image
Photo or GIF