Lagos Spy Shopper

Lagos spy shopper: How do small businesses fair when assessed discretely? Our secret shoppers see entrepreneurs and business owners and their staff in their unguarded moments and draw inferences. The focus is especially on customer service and product knowledge.

Lagos Spy Shopper – Expensive is Relative, But Mango is Pure Class

I’ve been hearing a lot about the MANGO store for a while now. Most people gush about how nice and original their products are. So, last weekend, I was at the Palm’s with some friends and we decided to check it out. Looking at the store from outside, the exterior decoration was just amazing. And the amazement carried through to the inside. We were …

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Error of Aero, Panic at Arik, Medview Gets It Just Right

With plans made and appointments confirmed (well, as confirmed as reasonably possible in Nigeria), we were all set to hit Abuja by first flight from Lagos. Time to select our preferred carrier and we decided to seek the advice of more frequent local flyers.  The rankings were almost identical across board – Air Peace was the …

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