Lagos Spy Shopper

Lagos spy shopper: How do small businesses fair when assessed discretely? Our secret shoppers see entrepreneurs and business owners and their staff in their unguarded moments and draw inferences. The focus is especially on customer service and product knowledge.

Revealed: Inside TFC at Oando, Lekki Expressway

Sunday morning after-church rituals are in effect and eateries in and around Lekki are filling up. And so it’s brisk business for places like TFC located within the Oando filling station at the 3rd round about. How this particular Oando station, (yes, even considering the presence of TFC) is always packed with customers while other stations …

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